Your Questions About Data, Rights and Account Policy
We collect your full name, date of birth, email, phone number and verified address. We also record your payment method details (DANA, OVO, GoPay or QRIS account identifier) and all deposit and withdrawal transactions. This data is used for account verification, fraud prevention and compliance with local law.
We retain your account data for the duration of your membership plus a retention period where local law permits. After the retention window, your personal information is securely deleted from our systems. You can request earlier deletion through your account settings, where permitted by law.
Yes. Open your account, navigate to Settings > Legal or Account > Data Requests and submit your request. We provide a copy of your data within 5 business days. If you spot errors in your profile, contact live chat and we'll verify and correct inaccuracies immediately.
For withdrawals above a set threshold, we request additional verification—typically a copy of your ID and recent utility bill. This protects your account from unauthorized access. Verification takes 1–2 hours. Once approved, your funds transfer to your registered DANA, OVO, GoPay or QRIS account within 24 hours.
Contact live chat or email our support team with your transaction ID and details. We investigate within 24 hours, checking your payment method records and our logs. If the transaction was unauthorized, we reverse it and refund your account. If it was legitimate, we explain the charge and provide a receipt.
Yes. Your account is linked to your credentials, not your device. Log in from your phone, tablet or desktop and your balance and history sync instantly. We recommend updating your password regularly and enabling login notifications in Settings to monitor account access from new locations.
Account access depends on local law in your jurisdiction. Where permitted, you can close your account anytime through Settings > Account > Close Account. We process closures within 2 business days. Any remaining balance is returned to your registered payment method. Upon closure, we begin our data retention period as outlined in our policy.
